- Shipping & Returns
Shipping & Returns
We do not except returns.
In the event of some unforeseen reason you wish to return the mouthpiece you may request to do so. This will be decided on a case by case basis. No refund will occur until the mouthpiece has been fully inspected and is deemed "good as new". If you drop your mouthpiece on a hard surface you will ruin it. The brass tip will bend and you will not be eligible for a return. If you file your mouthpiece or remove any metal in the hopes of finishing the mouthpiece you will not be eligible for a return. The mouthpiece is completely finished when shipped from the factory and no other tampering or finishing is necessary.
A 25% restocking fee applies to all domestic US returns deemed worthy of a refund. A 50% restocking fee applies to all international returns. Most countries charge import taxes that range from 17% to 38%. We are unable to recoup any import and or VAT taxes once a mouthpiece is shipped internationally. Customer is resposible for return shipping costs.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to any address in most countries except China.
Most International shipments take 7 to 14 days to arrive. Each country has different import and VAT taxes. International shipping costs will be shown after address is entered on order form.
Most Domestic shipments are delivered in 3 to 5 buiness days with a flat rate cost of 9.95 per mouthpiece. International shipments can take up to 14 days.